All Cancellation requests will be honoured if your purchase is available for cancellation at the time a customer support Team Member receives it. SHEGAINS® will make every attempt to approve cancellation requests made by our VALUED CUSTOMERS however these requests are NOT GUARANTEED for any reason. Sending an email directly after placing the order HELPS but also does not guarantee approval as many times your purchase is pulled for shipment as soon as the purchase is submitted. Once a purchase is pulled for shipment, it cannot be cancelled for any reason.Have questions or concerns? Email us at info.shegains@gmail.com.